Customer Experience Coordinator

Are you a structured and service-oriented individual eager to be part of a fast-growing e-commerce company? ICANIWILL is now looking for an enthusiastic Customer Experience Coordinator. In this role, you will work closely with our Customer Service Manager and play a key part in optimizing the experience for our customers.

Your primary responsibilities include:

• Keep our KPI reports accurate and up to date.
• Assist in planning and coordinating team tasks.
• Help with staffing schedules to meet seasonal and market demands.
• Support the team in customer cases and take over operational tasks when needed.
• Assist in building feedback loops from customers to relevant departments.
• Actively participate in improvement projects to enhance the customer experience.
• Update and maintain the FAQ section on our website.
• Ensure internal and external communication.
  

SKILLS & REQUIREMENTS:

• Has previous experience in customer service and thrives in a supportive and coordinating role.
• Is structured and organized, with the ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
• Is a strong communicator who enjoys working both independently and in a team.
• Is flexible, innovative, and eager to grow and develop in the role.
• Fluency in Swedish and English is required.
• Good knowledge in Microsoft Office is required
• Knowledge of Finnish or German is a plus.

About the company

ICANIWILL is a fast-growing e-commerce company that inspires thousands of people worldwide. Our goal is to help our customers achieve their dreams and goals, whether in training, health, or work.

We are a team of around 40 people working closely together to create and refine our products and services. We value a strong sense of community and a positive company culture, and we hope you want to be a part of our family.

Application:

Please send you CV and Cover letter to:

Ronja Wettermark
Customer Service Manager
ronja.wettermark@icaniwill.se